Assistant Manager - Operations

Gratitude Inc

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16 hours ago

5-9 Year(s)

₱ 20 - ₱ 50K p.a

Job Description

Key Skills

3D Max BPO Skills BPO Operations BPO industry

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Develop productive, profitable and achievement oriented working environment for employees.

Address operational issues and concerns in a timely fashion.

Supervise operations team to ensure operational excellence and excellent customer services.

Educate operations team on best practices, company policies and service excellence standards.

Develop and maintain operational guidelines for staffs.

Oversee operational cost, risk and audit activities.

Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.

Determine staffing requirements, work assignment and schedules for new projects.

Perform routine maintenance and repair works for equipment.

Maintain the facility clean, safe and organized.

Evaluate inspection reports and service tickets and prepare repair invoices.

Coordinate with General Manager in different operational issues and promotional activities.

Evaluate current operational strategies and recommend improvements.

Generate operational reports for management as needed.

Role

Manager -Customer Service

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Olalekan Olagunju

Recruiter - Gratitude Inc

NA, nigeria

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