Assistant Manager - Operations | Leading BPO Jobs in Philippines
Gratitude IncAssistant Manager - Operations | Leading BPO Jobs in Philippines
Job Description
Key Skills
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Process: Healthcare
Work set-up: Night and shifting schedule, work onsite
Location: Cebu
Salary range: 40K-66K
Qualifications:
• College Graduate/Bachelor’s degree of any field
• At least 3-4 years assistant manager experience handling US healthcare account
• Must be able to support a cluster and supervise team leads in a BPO setting
• US healthcare experience required
• Prefer college graduate or who has a bachelor’s degree
Roles and responsibilities
• Act as deputy to operations manager of the project
• Handle team leads, upon go-ahead of account delivery head or operations manager (basis current headcount conventions and requirements OR handle an ad-hoc or special process, as may be required
• Drive team performance
• Periodic Client Interaction
• Cascade process changes / updates to all agents within his/her scope
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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