Associate IT Analyst

Gratitude Inc

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1 month ago

Associate IT Analyst

5-8 Year(s)

70 - 75 Thousand p.m

Manila (Mandaluyong)

Job Description

Key Skills

Technical documentation Technical Support Data Analyst System administration

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Job Title: Associate IT Analyst (Software License and IT End User)

Work Location: ADB Office Mandaluyong

Shift: Day shift (8am – 5pm)

Work Set-up: Hybrid (3x reporting on site per week)

Salary range: 75,000

Scope of Work/Responsibilities:

Specific tasks and service requirements required on a daily basis.

Primary Responsibilities:

• Agency personnel should act as an IT asset management process owner with a specialized focus on software asset and end user hardware asset management.

• Serve as custodian of the ITAM processes and manage asset inventory including the software license register and updating the Software Asset Management Process documentation.

• Collaborate with IT stakeholders to optimize the IT asset management lifecycle, minimize compliance risks, manage renewals and achieve cost savings.

• Identify and implement continuous improvement initiatives for IT asset management in terms of people, processes & tools.

• Support on other ADB activities pertaining to IT asset management as required by the Supervisor.

Software:

• Collaborate with IT stakeholders on initiating and reviewing software request for proposals and quotations to meet IT demand.

• Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and subscription offerings.

• Maintain software license tracker. Ensure completeness of license information in the database such as, but not limited to, license owners, licensing agreements, costs and license types.

• Support the drafting and updates to the Software Asset Management Process documentation.

• Support with submitting information in response to audit and compliance questions on asset management processes.

• Monitor licenses by performing periodic reconciliation of license entitlements vs. utilization. Establish adequate procedures for license inventory/count.

• Facilitate discussions with the software vendor to understand licensing agreements during license renewals. Ensure that any concern on licensing encountered by ADB are clarified with the software vendor.

• Produce regular reports or dashboards on the status of the software licenses, including license utilization trends.

• Coordinate with software vendors to schedule refresher training and to explore new features or upgraded versions.

• Facilitate software and IT end-user equipment contract administration, maintenance renewals, acquisition, and lifecycle planning and costing. Ensure license owners are notified timely 90 days before the license expiration.

• Identify savings opportunities for renewals, software licensing, and services. Work with Budget, Procurement and User Services teams and license owners to obtain identified savings.

Hardware:

• Facilitate end-user IT asset inventory tracking, reconciliation and cleanup in ITAM database (i.e., ServiceNow) and other asset management tools as required.

• Prepare asset inventory status reports and presentations on the Asset Cleanup process and periodic reports to ADB Asset Tribe.

• Collaborate with IT stakeholders and vendors on asset tracking and recording.

• Review and update processes on IT end user equipment processes throughout the

• asset lifecycle stage covering planning, procurement, deployment, maintenance, inventory and disposal.

• Perform initiatives around improving the use of IT end user assets.

• Support end-user IT asset management tasks necessary for operations such as physical asset inventory inspection/count, monitoring of shipments to field offices, or any asset task as required.

Education and Work Experience:

• Bachelor’s Degree in Business, Finance, Information Technology or a related field

• At least five (5) years working experience on IT asset management

Technical Knowledge

• Experience in writing or developing technical documentation or process maps

• Experience interpreting licensing terms and conditions.

• Experience in physical asset inventory count or audit and reconciliation

• Experience in productivity tools like MS Excel, etc.

Tools/Software

• Experience in the use software license monitoring and IT equipment or asset mgt tools

• Experience in implementing or managing software and equipment acquisition, maintenance, renewals and lifecycle planning and costing

• Preferably with experience in IT Asset Management and Discovery Tools Certification (if applicable)

• Possessing relevant certification (i.e., IAITAM) or working towards one, an advantage

• Should be amenable to work on a hybrid set up in Mandaluyong

• Must not be a job hopper who only works for less than a year per company

Role

System Analyst

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

IT Software/Hardware

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David Abulu

Recruiter - Gratitude Inc

NA, nigeria

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