AVP – TPA Operations (Life or Annuity Insurance)

Gratitude Inc

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20 hours ago

1-2 Year(s)

₱ 200 - ₱ 250K p.a

Manila

Job Description

Key Skills

Banking Insurance

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Location: Pasay City (nearby areas are Muntinlupa, Laguna, Cavite, Mandaluyong, Taguig)

Salary: 220,000 - 250,000

NIGHTSHIFT

Basic Function

This full - -time position is accountable for staffing and maintaining the staffing level and performance of the Call Center/Back-Office Operations in a manner that ensures service delivery goals are met.

Essential Functions:

This full-time position is accountable for staffing and maintaining the staffing level and performance of the Call Center/Back-Office in a manner that ensures service delivery goals are met. Must be able to effectively interact with all levels of the organization promoting the Call Center accomplishments, needs and goals.

The role involves responding to RFPs by creating a customized solution that addresses client’s business needs. This will include creating end state design, FTE sizing and deployment, shift planning, migration and implementation plans, utilizing various optimization measures that make EXL’s bid competitive and aligns with clients business needs. This also includes providing pricing related inputs to the pricing team, and exploring means to make the price more attractive to the client.

The role involves aiming for organic growth. Essential function includes managing internal metrics to meet Revenue and Margins goals.

Deep knowledge of the Insurance and Clinical Services business in various industry domains.

Role

Operations Director

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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