Bilingual Spanish Customer Service Executive
Gratitude IncBilingual Spanish Customer Service Executive
Job Description
Key Skills
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Job Title: Bilingual Spanish Customer Service Executive
Number of headcounts: 19
Work setup: Onsite in Jollibee Tower, Ortigas, Pasig City or Exxa Tower, Bridgetowne, Quezon City
Work shift: Night shift/ Shifting
Compensation Package: Php 40,000 to Php 55,000. Salary increases should not exceed 30% of the candidate's previous total compensation package.
HC: 19 FTEs for the month of August
Start Date: ASAP
Qualifications:
• Must be at least a high school graduate.
• Conversational Spanish skills required; no advanced certification is necessary.
• Experience as a Bilingual Spanish CSR is preferred but not required.
• Must have at least one (1) year of BPO customer service experience.
• Must be willing to work onsite in Bridgetowne, Quezon City or Ortigas, Pasig City.
Interview process: (Virtual and onsite)
1st round-HR round
2nd round-Vna round
3rd round- Ops round
PRE-SCREENING:
1. Highest educational attainment:
2. Level of Spanish language proficiency:
3. Years of Bilingual Spanish CSR experience:
4. Years of BPO CSR experience:
5. Last drawn salary:
6. Expected salary
7. Are you willing to work onsite in Ortigas, Pasig City or Exxa Tower, Bridgetowne, Quezon City with a shifting or night shift schedule?
8. Notice Period:
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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