BPO Customer Support (Healthcare) in Cebu Location
Gratitude IncBPO Customer Support (Healthcare) in Cebu Location
Job Description
Key Skills
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Healthcare Customer Support Representative (BPO)
Location: Cebu(Work from Office/Flexible Shifts)
Employment Type: Full-Time
About the Role
We are seeking a compassionate and dedicated Customer Support Representative to join our healthcare BPO team. You will be the first point of contact for patients, providers, and health plan members — delivering world-class service, resolving inquiries, and ensuring a smooth support experience.
Key Responsibilities·
Handle inbound/outbound customer support calls, emails, and chats related to healthcare services.· ·
Assist patients/members with appointment scheduling, benefits explanation, claim status, billing queries, and eligibility checks.· ·
Provide accurate information regarding procedures, coverage, and healthcare policies.· ·
Document customer interactions clearly in CRM systems.· ·
Escalate complex issues to supervisors when necessary.· ·
Maintain HIPAA/privacy standards and confidentiality of medical information.
·
Skills & Qualifications
·
Excellent communication (English) — verbal and written.· ·
Customer-first mindset with strong problem solving skills.· ·
Prior experience in healthcare support or BPO environment is preferred. ·· ·
Basic computer & CRM proficiency.·
Ability to handle sensitive and emotional conversations with empathy.
·
Eligibility:
• Minimum Hs Graduate
• Good English communication skills
• 1 year Bpo Experience candidates welcome
• Customer handling skills preferred
Salary: Attractive package + Incentives
Contact / Apply: [Email]
Apply now & start your career in the Healthcare BPO sector!
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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