BPO Process Trainer (Social Media)

Gratitude Inc

2078 Views

19 hours ago

2-3 Year(s)

₱ 10 - ₱ 15K p.m

Cebu Central Visayas (Mandaue City)

Job Description

Key Skills

BPO training

1 candidate(s) have already applied for this Job. Apply now

key skills

Social Media Content Moderation

Bachelor's Degree

Process trainer

Job title: Process Trainer

Process: Social Media

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 25K-32K

Role Definition:

The role of a trainer is to develop competency and skill sets in an individual to perform his/her effectively and efficiently in the workplace. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way

QUALIFICATIONS:

• College Graduate/Bachelor’s degree in any field

• At least 2-3 years of end-to-end training experience handling social media content moderation account

• Must have strong training delivery experience in a BPO setting

• Availability: ASAP joiner is an advantage

• Work Set up: On-site

Roles And Responsibilities

The trainer plays a pivotal role from start to end of the Domain training that includes the following:

• Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team

• Deliver Generic Domain Specific Modules along with upskilling resources on process.

• Structure Onboarding Training requirements, Pre Process, customer visits, etc.

• Ensure that all new employees go through the defined new learning path for their respective roles in the account

• Deliver pre-process and process training for new employees

• Support new hires during OJT and GO-live

• Provide refresher and remedial training for existing employees

• Ensure all regulatory requirements are complied with from time to time

• Maintain trainee data and information

• Generate training from time to time

• Support any administrative tasks like trainee roster and scheduling etc.

• Create/Customize training content for delivery

• Provide feedback and coaching to analysts on the floor

• Take ownership for improvement in performance

• Analyze training needs for employees working for the account.

• Responsible for account-level Training metrics

• Responsible for adhering to training standardization guidelines defined by the BU Training Function

• Responsible work with ops to bridge gaps during training.

Certifications and Assessments

Standard Trainer Assessment & Domain Certification

B2 - Domain Process Training Certification

Role

Process Trainer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Wesley Ivan Galicia

Recruiter - Gratitude Inc

NA, philippines

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Cebu Central Visayas, Philippines

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