BPO Trainer BFSI - Quezon City

Gratitude Inc

2172 Views

19 hours ago

1-2 Year(s)

Quezon Calabarzon

Job Description

Key Skills

Banking

0 candidate(s) have already applied for this Job. Apply now

Position Title: Trainer

Site: Quezon City

Work Setup: On-site (Hybrid after onboarding/training)

Start Date: ASAP

Job Overview:

We are looking for a dynamic and experienced Trainer with a strong background in Banking, Finance Services, and Insurance (BFSI) to join our team. You will play a crucial role in delivering and enhancing training programs, fostering employee growth, and ensuring top-tier service for client projects. This is a unique opportunity to shape the learning experience for new hires and ongoing staff development.

Key Responsibilities:

Deliver engaging BFSI training sessions for new hires, ongoing skill enhancement, and progression programs.

Develop and improve training curricula and materials for classroom and alternative training formats.

Provide continuous feedback and updates to enhance the training content and methodologies.

Create non-classroom training materials, including digital and alternative learning aids.

Analyze course content, learner progress, and performance data to tailor training programs.

Set up and maintain a conducive training environment that promotes learning and collaboration.

Lead interactive, clear, and motivating presentations to foster a positive learning atmosphere.

Evaluate and coach trainees to close performance gaps, providing personalized guidance when necessary.

Coordinate with supervisors and team leads to address individual and group training needs.

Conduct pre- and post-training assessments to gauge and improve training effectiveness.

Participate in client meetings to discuss curriculum development, progress, and feedback.

Maintain the highest standards of professionalism, ethics, and integrity in all interactions.

Requirements:

Minimum 1 year of experience in Adult Education or Training (BFSI sector preferred).

At least 1 year of experience in a call center (inbound/outbound) or customer service role.

Strong BFSI expertise, with an ability to deliver detailed, industry-specific training content.

Excellent communication and presentation skills, adhering to North American business standards.

Leadership qualities with the ability to motivate and guide diverse learners.

Creative, resourceful, and adaptable with a high level of professionalism and integrity.

Strong organizational and time-management skills; able to handle multiple tasks and adjust to shifting priorities.

Bachelor's degree from a reputable institution.

Flexibility to work night shifts and travel as needed.

Proficiency in computer applications and instructional technologies.

Preferred Qualifications:

Experience working in BFSI projects in a training or customer service role.

Proven ability to assess trainee performance and provide constructive feedback.

Experience in curriculum development and alternative training methods.

For any questions, contact me on brenda@gratitudeindia.com

Role

Banking - Retail/Branch

Timings

Flexible (Contract To Hire)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.