BPO Workforce Scheduler
Gratitude IncBPO Workforce Scheduler
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Scheduler (Workforce Scheduler)
Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting
Overview:
Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.
Key Responsibilities:
•Develop and maintain employee schedules based on forecasts
•Manage shift bids, schedule adjustments, and updates
•Ensure optimal staffing coverage while minimizing costs
•Coordinate closely with operations teams
Basic Qualifications:
•At least 1 year experience in WFM scheduling
•Intermediate to advanced Excel skills
•Knowledge of forecasting and capacity planning concepts
•Strong attention to detail and organizational skills
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Service/Suport
Gratitude Inc0 - 3 Year(s)
Confidential
Davao, Philippines
APPLY NOW FOR CSR POSITIONS
Gratitude Inc0 - 2 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines
Customer Care Representative
Gratitude Inc0 - 3 Year(s)
Confidential
Davao, Philippines
Transcom Davao Bpo
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 25K p.m
Davao, Philippines
Customer service specialist
Gratitude Inc0 - 3 Year(s)
Confidential
Davao, Philippines
WE’RE HIRING: SALES CUSTOMER SERVICE REPRESENTATIVES
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 25K p.m
Davao, Philippines
0 - 13 Year(s)
₱ 20 - ₱ 40K p.m
Davao, Philippines
TSR (Technical Support Representative)
Talent Outsourcing Channel Solutions0 - 1 Year(s)
₱ 15 - ₱ 20K p.m
Davao, Philippines
WFM Team Lead
Gratitude Inc2 - 3 Year(s)
₱ 33 - ₱ 35K p.m
Davao, Philippines