Call Center Agent - Insurance Account
WNS Global ServicesCall Center Agent - Insurance Account
Job Description
Key Skills
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Job Overview:
As a Call Center Agent, you will handle incoming and outgoing calls to support customers with their insurance needs. This role requires strong communication skills and a commitment to customer satisfaction.
Responsibilities:
- Answer inquiries about policy details, payments, and claims processing.
- Escalate complex issues to the appropriate department for resolution.
- Ensure customer requests are resolved within a timely manner.
- Provide clear and accurate information about insurance services.
Qualifications:
- Senior High School graduate.
- At least 1 year of experience in the BPO industry.
- Ability to work in a team environment.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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