CBPS Customer Solutions Officer[Taiguig]
Job Description
Key Skills
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**Job Title: CBPS Customer Solutions Officer**
**Location:** City of Taguig, Philippines
**Job Type:** On-Site/Resident
**Job Category:** Operations - Services
**Salary:** ₱25,000 - ₱30,000
**Experience:** 1 - 2 Year(s)
**Key Skills:** BPO Voice Process, Customer Service, International Account, Financial Account
**Job Description:**
Join our team as a CBPS Customer Solutions Officer and become a pivotal part of our commitment to delivering world-class service excellence to Citi global clients. In this role, you'll be responsible for providing exceptional phone and digital banking experiences, handling various customer service-related concerns, and ensuring compliance with departmental standards.
**Responsibilities:**
- Assist with the administration of compliance procedures and control systems, including monitoring, researching, and responding to compliance-related inquiries.
- Ensure accuracy in research and compliance advice provided to the sales force team.
- Develop information regarding required changes in reports and procedures.
- Prepare written and verbal reports for senior management on compliance program status, issues, trends, and concerns.
- Implement recommendations concerning changes, improvements, and enhancements to support the sales force and management.
- Apply knowledge of how the team interacts with others to accomplish customer service goals.
- Fulfill clients' necessities while providing exceptional client experiences, measured by specific metrics.
- Assess risk appropriately when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
**Qualifications:**
- Previous relevant experience preferred.
- Series 6 and 26 License.
- Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products, and culture.
- Proven knowledge of securities, insurance, and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force.
- Effective verbal and written communication skills.
- Influencing and relationship management skills.
- Proven ability to creatively solve problems.
**Education:**
- Bachelor’s/University degree or equivalent experience.
This job description provides a high-level overview of the types of work performed. Other job-related duties may be assigned as required.
If you are passionate about delivering exceptional service and meeting client needs, apply now to become part of our dynamic team!
Role
CRM/Cust. Service Executive
Timings
Rotational Shifts (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Functional Area
Banking / Financial Services
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