Chat Support Specialist Jobs in Ortigas

Gratitude Inc

1619 Views

15 hours ago

0-2 Year(s)

₱ 20 - ₱ 40K p.m

Manila (Ortigas)

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Job Description

Key Skills

Customer Service Chat Process Chat Support typing skills

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Chat Support Specialist Jobs in Ortigas

Job Description:

As a Chat Support Specialist, you will be the first point of contact for our customers. You'll use your excellent communication skills and problem-solving abilities to assist customers with their inquiries, resolve issues, and ensure a seamless and positive customer experience through chat support.

Key Responsibilities:

Provide timely and accurate responses to customer inquiries via chat.

Resolve customer issues and concerns efficiently and professionally.

Educate customers about our products and services.

Document and maintain customer interactions and feedback.

Requirements:

Excellent written and verbal communication skills in English.

Strong interpersonal skills and a friendly demeanor.

Ability to multitask and work in a fast-paced environment.

Customer-focused with a passion for helping people.

Previous customer service experience is a plus but not required.

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Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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