Client Relationship Manager - Mandarin

Gratitude Inc

263 Views

17 hours ago

2-5 Year(s)

₱ 150 - ₱ 160K p.m

Manila

Job Description

Key Skills

Mandarin Client Relationship client management Client Engagement & Relationship Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English Have experience at least 2 years in inbound calls exclusive to Mandarin customers

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Job location - QC , 14/F Giga Tower, Bridgetowne E. Rodriguez Jr. Ave. Brgy. Ugong Norte, Quezon City

Salary - 150k

Experience minimum 2 years = manager exp required

from BPO Industry only

Filipino only

Rotational shift

Notice period - 40 to 40 days okay

Job Statement:

The Client Relations Manager serves as the primary point of contact between company and the client’s vendor management team. He/she will work with the Directors for both Client Services and Operations, as well as each site’s management team, to ensure that client requirements are met and delivered, and all communications are cascaded to Operations and Support.

Department/Division: Office of Client Relations

Reports to: Director for Client Services and/or Associate Director for Client Services Reporting Staff: None

Essential Duties and Responsibilities:

• Perform activities aimed at building and strengthening relationships with the Client

• Represent the Company on meetings with the Client and related entities (business reviews, calibration calls, WFM meetings, system or

tools outages, etc.) and ensure attendance by the required people from the Company

• Serve as the liaison between the Client and the Company

• Responsible for creating and updating presentations (decks) for business reviews with the client

• Coordinate with the Client and Operations to schedule the weekly and monthly business reviews

• Facilitate huddles with first-line Vendor Managers and present KPI data as necessary

• Attend to all Client escalations and work with Operations and Support to resolve issues

• Communicate updates from the Client to Operations and Support

• Prepare and/or review the monthly invoice sent to the Client

• Handle the logistics for Client visits and ensure that Client needs are met

• Other tasks as required by the Director for Client Services and/or Director for Operations

Qualifications

• Bachelor’s degree (B.A.) from a college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

• At least two (2) years of experience in the field/industry

• At least one (1) year of management experience in any related department

• Experience with launching telecom programs

• Global experience with inbound sales programs

• Must be fluent in Mandarin and English

• Must be amenable to work on a flexible schedule

• Must be amenable to work on-site

Competencies

• Customer Focus

• Verbal and Written Communication Skills

• Exceptional Interpersonal Skills

• Organizational Understanding

• Quality Orientation

• Results Achievement

• Conflict Management

• Strategic Planning

• Data Analysis and Interpretation

• Flexibility

• Consultation/Negotiation

• Time Management

Role

Client Relationship Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Sales / Business Development / Client Servicing

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rose Ann Batoctoy

Recruiter - Gratitude Inc

NA, philippines

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