Client Solutions Representative | Onsite BPO

Gratitude Inc

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3 days ago

Client Solutions Representative | Onsite BPO

0-4 Year(s)

₱ 20 - ₱ 30K p.m

Manila

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management Customer oriented Customer Engagement Customer Care

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We are seeking customer-focused and technically inclined professionals to join our growing team as Technical Support Representatives. This role is ideal for individuals who are passionate about helping customers resolve technical concerns while delivering exceptional service in a fast-paced and collaborative environment.

As a Technical Support Representative, you will assist customers by diagnosing technical issues, providing accurate solutions, and ensuring every interaction reflects a high standard of professionalism and customer care. Successful candidates will possess strong communication skills, problem-solving abilities, and a commitment to delivering an outstanding customer experience.

Key Responsibilities

Provide technical assistance and customer support through voice or digital communication channels.
Troubleshoot and resolve customer concerns related to products, services, and account issues.
Guide customers through step-by-step troubleshooting procedures.
Accurately document customer interactions using company systems.
Escalate unresolved concerns following established support procedures.
Meet quality assurance, productivity, and customer satisfaction performance metrics.
Maintain up-to-date knowledge of company products, services, and support processes.

Qualifications

High School Graduate (Old Curriculum) or Senior High School Graduate.
At least 6 months of Call Center Experience (CCE) is required.
Excellent verbal and written English communication skills.
Strong customer service, analytical, and problem-solving abilities.
Basic computer proficiency and ability to navigate multiple systems.
Willing to work onsite and on a shifting schedule, including weekends and holidays when required.

What We Offer

Competitive salary package of up to ₱27,000 per month.
Paid training and onboarding.
Performance-based incentives.
Career advancement and internal promotion opportunities.
Collaborative and inclusive work environment.
Continuous learning and professional development programs.

Why Join Our Team?

We believe our people are our greatest asset. By joining our organization, you'll have the opportunity to build valuable industry experience, develop professionally, and work in an environment that recognizes performance, encourages growth, and values employee success.

If you are ready to take the next step in your career, submit your application today and become part of a team committed to delivering exceptional customer experiences.

Role

Customer Care Officer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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