CLINICAL CARE MANAGER-BPO HEALTHCARE

Gratitude Inc

2295 Views

18 hours ago

3-41 Year(s)

₱ 120 - ₱ 140K p.m

Manila (Makati, Pasay City, Taguig)

Job Description

Key Skills

SOM clinical practice Operation Management Clinical work clinical experience BPO Healthcare.

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.OM/SOM– CLINICAL CARE PROCESS ONLY.

Responsibilities

• Manage multiple programs and teams in an Healthcare LoB

• Ensure high and consistent performance on client KPIs and internal business goals

• Conduct team and performance reviews regularly

• Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost

• and ideate operational strategies to further client and company goals

• Establish a high standard for productivity, quality, and patient experience

• Manage and improve team’s performance through performance monitoring, problem resolution and quality delivery measures.

• Ensure associate and team morale is high through continuous positive and supportive interactions and on floor initiatives to ensure high performance.

• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.

• Summarize, collect and analyse program trends and data for regular performance reports and presentations

• Seamlessly coordinate and work with various departments and encourage cross department growth wherever an opportunity is available

• Involve with energy and verve in organizational, projects, initiatives and programs whenever required

• Ensure organic growth of the business in line with organizational revenue and growth goals

Qualifications

1. At least 5+ years of work in a healthcare account specifically in a BPO set up

2. Must have 3+ Senior Operations/ Operations Manager in a BPO Company

3. Willing to work on-site in Market! Market!

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from office

Functional Area

Any Other

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Joshua Smile

Recruiter - Gratitude Inc

NA, nigeria

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