Clinical Service Desk Analyst (Healthcare)

Gratitude Inc

33 Views

7 hours ago

Clinical Service Desk Analyst (Healthcare)

1-2 Year(s)

₱ 38.5 - ₱ 44.5K p.m

Cebu Central Visayas (Lapu Lapu city)

Job Description

Key Skills

Service Desk EHR Healthcare Workflow clinical application

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Clinical Service Desk Analyst (Healthcare)

Location: Cebu City

Work Setup: Onsite

Work Schedule: Flexible / Shifting Schedule (24/7 Operations)

Employment Type: Permanent

Target Start Date: ASAP

Join a Leading Healthcare IT Support Team!

We are looking for dedicated Clinical Service Desk Analysts to provide first-level technical support to healthcare professionals. If you have experience supporting clinical systems, Electronic Health Records (EHR), and healthcare applications, this is an excellent opportunity to build your career in a fast-paced healthcare technology environment.

Key Responsibilities

Deliver first-level technical support via phone, email, chat, and ticketing systems.
Troubleshoot and resolve hardware, software, and application issues affecting clinical operations.
Log, categorize, prioritize, and document incidents accurately.
Escalate complex issues to higher-level technical teams or third-party vendors when necessary.
Support clinicians with the use of healthcare applications and Electronic Health Record (EHR) systems.
Develop and maintain knowledge base articles and troubleshooting documentation.
Ensure compliance with healthcare regulations and security standards.
Collaborate with healthcare professionals, IT teams, and vendors to ensure uninterrupted clinical operations.
Deliver exceptional customer service while meeting service level agreements (SLAs).

Qualifications

At least 1 year of Healthcare Service Desk experience (Required).
Strong knowledge of healthcare workflows, clinical applications, and EHR systems.
Experience with IT Service Desk (L1/L2) support using ServiceNow, Remedy, or similar ticketing tools is an advantage.
Basic understanding of ITIL processes and SLA-driven support environments.
Excellent verbal and written English communication skills (C1 proficiency or equivalent).
Strong analytical, troubleshooting, and customer service skills.
Ability to work onsite on a flexible or shifting schedule.

Preferred Experience

Healthcare Service Desk support.
Clinical application and EHR troubleshooting.
IT Service Desk (L1/L2) support.
ServiceNow, Remedy, or similar ITSM tools.
Healthcare IT support in a clinical environment.

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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