Collections Associate Jobs in Clark, Pampanga

Sutherland

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14 hours ago

2-3 Year(s)

Pampanga (Angeles City)

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Job Description

Key Skills

Customer Service customer support collections experience

927 candidate(s) have already applied for this Job. Apply now

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Service Associate here in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Service Associate looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES:

Assist consumers with a high level of customer service in a variety of areas

Deliver application status and procedures for completion

Implement application initiation and completion

Provide necessary loan notifications (including notification of terms and conditions of the loan)

Administer disbursement process

Adhere to all scripts, regulatory guidelines, and procedures

Any other tasks assigned by supervisors

MINIMUM REQUIREMENT:

At least a Senior High School graduate

2+ years of experience in Customer Services roles

Excellent verbal and written communication skills

Basic knowledge of operating system, browsers and MS Office Suite

Basic familiarity in various mobile platforms (Apple, Android, Google, etc.)

Ability to adapt to internal and clients-based tools, products, and applications

Strong time management and comprehension and interpersonal skills

Strong problem-diagnosis and problem-solving skills

JOB HIGHLIGHTS:

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Employer questions

Your application will include the following questions:

How many years' experience do you have as a customer services representative?

How many years' experience do you have in the BPO industry?

Do you have collections experience?

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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