Content Platform CSR | Voice and Non-Voice Support
Gratitude IncContent Platform CSR | Voice and Non-Voice Support
Job Description
Key Skills
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Job Title: Customer Support Representative – Online Video Sharing Account
Location: Onsite | Philippines
Job Description:
We are looking for customer-focused and detail-oriented individuals to join our Online Video Sharing Account as Customer Support Representatives. The role involves assisting users with account-related concerns, content inquiries, platform navigation, and general customer support through voice, chat, or email channels.
Responsibilities:
• Handle customer inquiries professionally and efficiently
• Provide accurate information regarding platform policies and services
• Resolve account, billing, or technical concerns within standard procedures
• Maintain quality service and meet performance metrics
• Document customer interactions accurately in the system
Qualifications:
Completed at least 2 years in College with no back subjects
Candidates must have at least 6 months of BPO Experience
Must have excellent communication skills
Must be willing to work onsite.
Willing to work on shifting schedule
Must not have been connected with Online Search Engine Account within 3 months prior joining date.
Apply now and start your career in the BPO industry with a dynamic online media account.
Role
Customer Service Executive -Chat
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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