Costomer Service Executive

Gratitude Inc

1602 Views

17 hours ago

2-4 Year(s)

₱ 15 - ₱ 30K p.m

Pampanga

Job Description

Key Skills

Accounts Management Communication Conflict Resolution Interpersonal Problem Solving Technical

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Comapny Name: TCS Pampanga

Job Description:

Join a dynamic and collaborative team as a Customer Service Executive! We are looking for passionate individuals with excellent communication skills and a commitment to delivering top-notch support to our valued clients. If you have prior experience in healthcare back-office support (email/chat) and meet the eligibility criteria, this is the perfect opportunity for you to grow your career.

Responsibilities:

Handle customer inquiries via email or chat with professionalism and efficiency.

Provide accurate information and resolve customer concerns promptly.

Adhere to company policies, including status guidelines, clash rules, and other operational protocols.

Collaborate with team members to ensure high-quality service delivery.

Maintain up-to-date knowledge of product FAQs, company updates, and communication best practices.

Qualifications:

At least 1 year of experience in healthcare back-office support (email/chat).

Minimum 2 years of college education with no back subjects.

Strong written communication skills and problem-solving abilities.

Ability to work an 8-hour day shift schedule.

Benefits:

Competitive salary: Up to 30,000 per month.

Health insurance coverage worth 400K HMO (includes coverage for 3 dependents up to 200K).

Life insurance for additional financial security.

Retirement savings plan to secure your future.

Paid time off, holiday benefits, and paid training.

Opportunities for promotion, pay raises, and yearly bonuses (including 13th month salary, anniversary bonus, and performance bonuses).

A friendly, inclusive, and growth-focused work environment.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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