CSR
Gratitude IncCSR
Job Description
Key Skills
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QUALIFICATION: MUST HAVE 1 YR CALL CENTER EXPERIENCE FOR COLLEGE LEVEL MUST HAVE 2-3 YRS CALL CENTER EXPERIENCE FOR SHS/HS GRAD NO SHORT EMPLOYMENT GAPS Must be willing to work in an environment that requires 100% phone-based customer interaction Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred Willing to work on shifting schedule WORK ON SITE
Role
Manager-Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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