CSR-Disability Claims Sutherland

Gratitude Inc

114 Views

1 week ago

CSR-Disability Claims Sutherland

1-15 Year(s)

25 - 35 Thousand p.m

Manila (Makati, Taguig, Diliman quezon city, Bridgetown quezon City)

Job Description

Key Skills

BPO Voice Process BPO Skills BPO industry BPO Hiring BPO Call center claims claim assessment BPO/ITES bpo BPO call centre claim insurance Medical Claims processing INSURANCE CLAIM Claims & Billing

0 candidate(s) have already applied for this Job. Apply now

Non-negotiable qualification:

1+ years’ experience on Disability claims (Short-term/Long-term disability claims) Intake

Work Set-up : Pure work onsite

Salary Expectation : will be based on existing salary and incremental amount will be discussed once they clear the process

Joining Bonus : 30K-50k (will be discussed during interview)

Job Description

As a Contact Center Representative, you will be the first point of contact for customers seeking assistance with their insurance inquiries. Your primary responsibilities will include providing exceptional customer service by answering calls, assisting with policy information, verifying eligibility, claims, and ensuring the satisfaction of each client.

Key Job Responsibilities

Answer inbound/make outbound calls and speak with customers to resolve any customer service inquiries with accuracy, efficiency, and outstanding call quality former customers.

Access customer account information via client’s computer software, making/notating all necessary entries to resolve problems and/or complaints; initiate, schedule or change a service request, process transactions, setup accurately transportation services, etc.

Communicate with customer in a pleasant and professional way; effectively and clearly resolving any issues reported. It will require excellent oral communication skills (grammar, enunciation, pronunciation).

Educate customer about the status of their claim and general queries

Cope with, and diffuse stressful situations; manage and control of calls with tact and diplomacy.

Help customer understand what is happening on the claim and any additional information needed to gather, i.e paperwork related questions, extension request, additional requirements

Answer general inquiries related to STD/Absence

Provide exceptional customer service by ensuring timely resolution of customer inquiries and concerns.

Follow up with customers on pending claims or benefit inquiries and provide updates as needed.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

3+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Manila, Philippines

Details