CSR for Airlines / Travel Account - Wipro Cebu

Gratitude Inc

89 Views

10 hours ago

1-10 Year(s)

₱ 25 - ₱ 26K p.m

Job Description

Key Skills

Inbound BPO BPO Voice Process International Call Centre BPO Operations Call centre voice Call Center experience

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CSR for Airlines / Travel Account - Wipro Cebu - 100% Onsite - Urgent Hiring

Company: Wipro

Location: Wipro Cebu - 100% Onsite (WFO)

Industry: BPO / Airline / Travel

Salary: Competitive Package

Setup: 100% Onsite - Shifting Schedule - Full-Time

Wipro Cebu is mass hiring CSRs for our Premium Airlines / Travel Account! Perfect opportunity for candidates with excellent English communication skills and passion for travel and customer service. Build your BPO career with a global travel brand.

*Job Responsibilities:*

- Assist customers with flight bookings, reservations, modifications, and cancellations

- Handle general travel inquiries with empathy and professionalism

- Resolve customer issues efficiently and provide accurate information

- Document all customer interactions properly and accurately

- Collaborate with internal teams to ensure smooth customer experience

- Meet quality, productivity, and customer satisfaction targets

*Qualifications:*

*Option 1: For College Graduates*

- College Graduate - With or without BPO experience are welcome

- Must have C1 level English - Excellent communication skills required

- With close to standard American English accent

*Option 2: For Undergraduates*

- Completed at least 2nd year in college with no failing subjects

- At least 6 months BPO experience required

- Good to excellent English communication skills

*Additional Requirements:*

- Willing to work 100% onsite in Wipro Cebu

- Willing to be assigned to Airlines / Travel account

- Amenable to shifting schedule and can start ASAP

*Benefits & Perks:*

- Competitive compensation package

- Career growth and promotion opportunities

- Supportive and collaborative work culture

- Paid training and development support

- Opportunity to work with a global travel brand

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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