CSR POSITIONS URGENTLY NEEDED

Gratitude Inc

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1 day ago

CSR POSITIONS URGENTLY NEEDED

0-2 Year(s)

20 - 40 Thousand p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Minglanilla, San Fernando, Cebu City)

Job Description

Key Skills

Customer Relations Customer Service customer service analyst Customer oriented Customer service advisor

2 candidate(s) have already applied for this Job. Apply now

Subject: Telco CSR Openings | Earn Competitive Pay & Build Your BPO Career

We are currently looking for highly driven and customer-focused individuals to join our Telecommunications Customer Service Team. If you are passionate about delivering excellent customer experiences and seeking long-term career growth in the BPO industry, this opportunity is for you.

Position: Customer Service Representative – Telco Account

Location: Philippines

Employment Type: Full-Time

Job Overview:

As a Customer Service Representative for our Telecommunications account, you will be responsible for managing customer interactions professionally and efficiently. The role requires strong communication skills, attention to detail, and the ability to resolve concerns while maintaining high customer satisfaction standards.

Key Responsibilities:

• Handle customer inquiries related to billing, mobile services, plans, and technical concerns

• Deliver accurate and timely resolutions across multiple communication channels

• Maintain professionalism and empathy during customer interactions

• Accurately document customer concerns and resolutions within company systems

• Meet performance metrics including quality assurance, customer satisfaction, and productivity targets

• Ensure compliance with operational procedures and data privacy standards

Qualifications:

• Senior High School Graduate or High School Graduate (Old Curriculum)

• Excellent English communication skills

• Strong customer service orientation and problem-solving abilities

• Basic computer navigation and multitasking skills

• Amenable to shifting schedules, weekends, and holidays

• Open to applicants with or without BPO experience

What We Offer:

• Competitive salary package with performance incentives

• Paid training and career development programs

• HMO and government-mandated benefits

• Professional and supportive work environment

• Growth and promotion opportunities within the organization

Take the next step toward a rewarding career in the BPO industry. Submit your application today and join a team committed to service excellence and professional growth.

Role

Customer Care Officer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mike Rashid

Recruiter - Gratitude Inc

NA, kenya

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