Customer Administration Associate Jobs Back-Office Jobs in Manila

Gratitude Inc

1714 Views

15 hours ago

1-6 Year(s)

₱ 20 - ₱ 40K p.m

Manila

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Job Description

Key Skills

Customer Relations Customer Service Chat Support email support

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Customer Administration Associate Jobs Back-Office Jobs in Manila

Job Description -

Job Responsibilities:

The tasks to be performed include, but are not limited to the following:

Be the front line to all client/key stakeholders queries

Proficiently manage phone calls and emails

Improve efficiencies with current software's

Improve knowledge and education around NDIS queries

Work closely with the therapy staff and team leaders to ensure service delivery to clients is optimal

Answer inbound calls and offer high-end customer service

Operate the company's booking system

Manage query stage enquiries, initial appointments, interpreters, NDIS paperwork and all other client management

Liaise with clients, their families, and key stakeholders for those living with disability

Be responsible for induction and training of new staff

Have an understanding of the NDIS, expectations of being a provider and complying with the NDIS Code of Conduct

Understating and adhering to the company's policies and procedures

Working with Microsoft Office 365 and other Connect2Care software

Work within the multidisciplinary team to manage nonclinical and clinical efficiencies including meeting company expectations

Senior management of key tasks as mentioned above

Job Qualifications:

At least 2 years of experience as Customer Support Representative dealing with or communicating with foreign customer clients and handling customer data management.

CSR experience in the Healthcare industry is preferred.

Demonstrate mastery of products/ services assigned

Professional: Uphold a strong work ethic and professional manner

Communication: Communicate clearly and concisely (both in writing and verbally)

Time management/organisation: Accomplish objectives efficiently and effectively in the given time frame

Flexible: Adapt and respond to an ever-changing environment

Initiative/proactivity: Take action when needed, and initiate things independently

Teamwork: Assist and support others, whilst building meaningful relationships

Open door policy: Maintain a friendly, positive and approachable manner

Client cantered service: Provide services that are tailored around the client's needs to ensure the best outcomes can be achieved

Inclusion: Exhibit and show an understanding of inclusion, cultural sensitives and the needs of diverse communities

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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