Customer Care Associate - Healthcare Services at NTT Data Services

Gratitude Inc

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1 month ago

Customer Care Associate - Healthcare Services at NTT Data Services

0-10 Year(s)

20 - 35 Thousand p.m

Manila (Cubao Quezon City)

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Job Description

Key Skills

Customer Relations Customer Service Technical Support

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Job Highlights

Competitive Salary and Benefits Package

Diverse and Inclusive Work Environment

Career Growth and Training Development

Job Description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Customer Care Associate to join our team in Eastwood, Quezon City

In these roles you will be responsible for:

Handle inbound provider calls for health insurance companies

Answer calls and document according to Customer’s written specifications as per the process and procedure document.

Ensuring accurate and timely completion of transactions to meet or exceed client SLAs

Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims

Analyzing medical insurance claims for quality resolution

Resolving complex situations following pre-established guidelines

Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Organizing and completing tasks according to assigned priorities.

Requirements for this role include:

Ability to work regularly scheduled shifts from Monday to Friday, 8PM to 5AM Eastern Standard Time.

Undergraduate degree or equivalent that required

3+ years of formal studies using English language as a medium of communication.

1+ year(s) of healthcare industry experience in a Provider/Member

Amenable to work onsite (Eastwood, Quezon City)

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

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Role

Customer Service Executive

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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