Customer Care Center, Coordinator

Gratitude Inc

87 Views

18 hours ago

2-4 Year(s)

₱ 60 - ₱ 80K p.a

Job Description

Key Skills

Conflict Resolution Customer Relations Customer Service loan policies Auto Dialler Software Customer Management spanish Speaking spanish reading spanish writing Call Centre skills

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Language: Candidate must be Fluent in English and Spanish

Job Location: Pasay City, Philippines

Position is a Mid Management role

Qualifications:

• This Position Requires Strong Customer Service Skills

• Must Be Fluent in English and Spanish

• Overall Knowledge and Experience in Mortgage Loan Servicing Desirable but Not Required

• Graduate Degree Is Preferred

• Undergraduates Must Have At Least 6 Months Call Center Experience

• Applicants Must Be Willing to Work in MOA Complex, Pasay City And/or Set Up to Work from Home With 50 MBPS Internet Speed

• Must Be Willing to Work In US Timings

Can start ASAP

Salary offer will be discussed during the interview

Job Functions and Responsibilities:

• Handle Loan Related Customer Inquiries Over The Loan Servicing Toll Free Telephone Number For Pre-Foreclosure To Delinquent Accounts. Appropriately Follows Up With Customers When Commitments For Payment Are Not Met

• Logs All Borrower Contacts Into The Loan Servicing System

• Offer Long Term Resolutions To Customers To Resolve Delinquency

• Proficient Use Of An Autodialing System To Maximize Effectiveness And Increase Contact Ratios

• Required To Make The Prescribed Number Of Contacts During The Daily Work Schedule

• Familiar With The Customer Relations Functions And The Services Offered

• Perform Miscellaneous Job-Related Duties As Assigned By The Department Manager

Customer Care Center, Coordinator SPANISH

Role

Customer Service Executive -Chat

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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