Customer Care Center, Coordinator
Gratitude IncCustomer Care Center, Coordinator
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Handle Loan Related Customer Inquiries Over The Loan Servicing Toll Free Telephone Number For Pre-Foreclosure To Delinquent Accounts. Appropriately Follows Up With Customers When Commitments For Payment Are Not Met
• Logs All Borrower Contacts Into The Loan Servicing System
• Offer Long Term Resolutions To Customers To Resolve Delinquency
• Proficient Use Of An Autodialing System To Maximize Effectiveness And Increase Contact Ratios
• Required To Make The Prescribed Number Of Contacts During The Daily Work Schedule
• Familiar With The Customer Relations Functions And The Services Offered
• Perform Miscellaneous Job-Related Duties As Assigned By The Department Manager
Role
Spanish Language Expert
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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