Customer Champion Consultant with at least 6mos CC exprience

Gratitude Inc

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20 hours ago

0-5 Year(s)

₱ 20 - ₱ 30K p.m

Manila

Job Description

Key Skills

Customer Service

1 candidate(s) have already applied for this Job. Apply now

Act as the single point of contact for customers service, sales and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution.

As a Customer Champion Consultant, you will handle a variety of interactions with customers including:

Service queries – listen to, understand, empathise, give guidance and solve it right, first time

Technical issues - diagnose the issue, resolve the issue in a timely manner and actively engage the appropriate utility support teams to help

New sale or service orders - ensure the new sales and service orders are accurate, the Customer expectation is aligned, the service is activated/changed at the agreed time and the customer’s bill is accurate and understood

Sales Offers – Proactively offering sales campaigns and products during customer interactions

Utility Support teams – Case manage all escalations which come through on a day-to-day basis and ensure they are solved to the satisfaction of all parties and within expected SLA

It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must – moving to where the customers’ needs are within any given moment.

This role will be 100% on site with a span of hours across 3am – 9pm.

Why work with us?

Attractive Salary Package of 27K + monthly incentives + HMO coverage with free dependent + Life Insurance Coverage

Options post training completion to work a 9-day fortnight

Our #TSAWays are what we are all about. Think of them as the vibe!

Join a company that promotes from within – work your way up and across the business

Comprehensive training, with ongoing coaching and development

A vibrant and rewarding recognition program - We love to celebrate our people!

We are proud of our fun, friendly and supportive team environment

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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