Customer Service Advisors - Korean, French, Cantonese, Vietnamese

Gratitude Inc

4808 Views

16 hours ago

0-10 Year(s)

₱ 80 - ₱ 90K p.m

Manila (Ortigas, Pasig)

Job Description

Key Skills

Customer Service Cantonese Vietnamese French Language Customer service advisor Bilingualism Korean Language Customer Care customer success customer support Customer Service Agent Mandarin or Cantonese Voice Support German bilingual customer relationship manager Korean Bilingual Fluent both Cantonese and English Fluent in Vietnamese and English

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**Job Summary**

Customer / Member Services Representatives are expected to assess the needs of the caller/customers and determine, based on strong operational understanding, the most appropriate and effective course of action on the customer query and provide resilutions accordingly.

**Qualification & Experience**

Any Gradudate / Post Graduate / High School Diploma or equivalent,

With or without experience as long as fluent in any of the following languauges Korean, French, Cantonese, Vietnamese along with English.

Must be currently residing in the Philippines

Atleast 2 years of customer service experience, preferably in healthcare management and/or a call center setting is an advantage.

Exceptional customer service skills, including verbal and written communication

Must be fluent in English and one of the following languages Korean / French / Cantonese / Vietname and English

Ability to collaborate and be a team player

Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call

Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred

Proficiency with Microsoft Office (Word, Excel, Outlook)

** Job Responsibilities:**

Educates members, family, providers and caregivers regarding benefits and plan options.

Accurately explains benefits and plan options in person, via email, fax, or telephonically.

Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.

Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution.

Escalates appropriate member issues to management or other departments as required.

Participates in member-calling projects as assigned by management to support the overall company goal of membership retention.

Role

Customer Service Executive

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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