Customer Service Agent

Gratitude Inc

862 Views

14 hours ago

0-5 Year(s)

₱ 10 - ₱ 45K p.m

Manila

Job Description

Key Skills

Communication Communications Customer Service BPO Recruiter Inbound BPO BPO Voice Process Communication Skills Customer oriented BPO Skills New Customers BPO Operations Customer Engagement BPO Recruitment BPO Hiring Customer Care BPO Call center International BPO BPO/ITES customer success customer support

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Job Title: Customer Service Agent

Job Description:

As a Customer Service Agent, your primary responsibility is to provide exceptional service and support to customers. You will be the first point of contact for customers and will assist them with inquiries, complaints, and requests. Your role is crucial in maintaining high customer satisfaction levels and fostering positive relationships between the company and its customers.

Responsibilities:

Customer Support: Provide prompt and courteous assistance to customers via various channels such as phone, email, live chat, or social media platforms. Address their inquiries, troubleshoot problems, and provide accurate information about products, services, and policies.

Issue Resolution: Investigate and resolve customer complaints or issues in a timely and effective manner. Act as a mediator between the customer and the company to ensure fair resolutions and customer satisfaction.

Order Processing: Assist customers with placing orders, processing payments, and tracking shipments. Ensure accuracy in order details and maintain a high level of attention to detail during data entry.

Product Knowledge: Develop a comprehensive understanding of the company's products, services, and promotions. Stay updated on product features, specifications, and industry trends to provide accurate and relevant information to customers.

Documentation: Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions. Update customer profiles and databases with relevant information to facilitate future interactions and improve service efficiency.

Requirements:

HS Graduate/ SHS/ College Graduate or open to all qualifications.

Experienced or without experience both are accepted.

Excellent verbal and written communication skills.

Strong problem-solving and decision-making abilities.

Empathy and patience to handle customer complaints and difficult situations.

Proficiency in using customer service software, databases, and other relevant tools.

Ability to multitask, prioritize, and manage time effectively.

Attention to detail and accuracy in data entry and record-keeping.

Flexibility to work in shifts, including evenings, weekends, and holidays.

Positive attitude, adaptability, and willingness to learn and grow in a dynamic work environment.

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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