Customer Service and Operations Supervisor Jobs in Mandaluyong

Gratitude Inc

1163 Views

19 hours ago

1-4 Year(s)

₱ 20 - ₱ 40K p.m

Mandaluyong

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Job Description

Key Skills

Customer Relations Customer Service Chat Support email support

114 candidate(s) have already applied for this Job. Apply now

Customer Service and Operations Supervisor Jobs in Mandaluyong

Job Description

Oversees the Import and Export documentation and activities.

Supervises and controls shipment scheduling for cost and efficient inbound and outbound expenditure.

Supervises the movement of products and equipment material in and or out of the country in accordance with the organization's policy and procedure and comply with relevant local and international laws and processes.

Supervises necessary documentation and online permit application for cost-efficient, cost-effective, and lawful execution of all import-export activities.

Plans and implements Import and Export strategy and activities consistent with the overall aims and requirements of the organization.

Coordinates and communicates with overseas, providers, customers, internal clients, etc.

Perform job tasks as needed.

Requirements:

Candidate must possess at least a Bachelor's/College Degree in Business Studies/ Management/ Administration or equivalent.

In-depth knowledge of Import and Export Freight Forwarding from customer service until delivery and invoicing.

Must have at least 8 years' experience as a supervisor.

Experience in Cargowise

Organizational and time-management skills

Decision-making skills.

Strong verbal and written English communication skills.

Excellent customer service orientation

Strong familiarity with Internet and MS Office applications.

Others:

Permanent Work from Home Set-up*(terms and conditions apply).

HMO and Life insurance coverage on the first day of work.

Amenable to work on AM Shift (6 am to 3 pm).

Company to provide internet allowance and PC.

Loyalty award and Others.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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