Customer service executive (Spanish Bilingual)
Gratitude IncCustomer service executive (Spanish Bilingual)
Job Description
Key Skills
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Qualifications:
• College Undergrad / Senior High Graduate / College Graduate / High
School Graduate (Old Curriculum)
• Excellent Communication Skills
• Excellent Training Delivery Skills
• Good Analytical Skills
• Good Interpersonal Skills
Experience:
• Minimum 6 months to 1 year of US Healthcare experience.
Job Responsibilities:
• Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance.
• Patient Scheduling: Patients may call to schedule an appointment to their preferred facilities and time.
• Prior authorization: Patients may call to inquire about the status of authorization on file.
• Medical records requests: Patients may call to request copies of their medical records.
• Follow-up appointments: Patients may call to schedule follow-up appointments.
• Rescheduling / Cancellation of Appointments: Patients may call to reschedule or to cancel their appointments
• Account Management: Patients may call to update their demographics on file.
• Stop Notification: Patients may call for stop notification through text messaging and e-mail.
Role
Customer Service Executive -Chat
Timings
Night Shift (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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