Customer Service Jobs, Work in Pasig

Acquire BPO

2691 Views

19 hours ago

0-1 Year(s)

₱ 20 - ₱ 25K p.m

Manila (Pasig)

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Job Description

Key Skills

CSR

745 candidate(s) have already applied for this Job. Apply now

COME FOR A CAREER, STAY FOR THE FUN

#AcquireTheAlife #ShareTheAlife

We are a progressive Australian telecommunications company. We are a service-first telco team that offers one of the most connected and resilient networks in Australia.

We started over 20 years ago, and today has grown to serve over 100 brands in the Australian market across many different categories. We provide our clients with market leading tech solutions, but also have the capability to handle all Telco back-end support functions – Customer Service, Activations, technical support, and billing.

How are we different? We’re a telco that prioritises customer service. Our mantra is to always do the right thing by our customers. And our staff see and experience that reality every day.

As we look to continue our growth, we need people to join us who are as committed to customer service as we are. Our aim is to become the most renowned customer focused Provider in telecommunications in Australia.

A SNAPSHOT OF YOUR ROLE:

Validation and reviewing of customer contracts

Working with internal teams to ensure solution delivery

Customer communications via Phone, SMS, Email and CRM for full E2E Communication

Keeping communications clear and simple without overly utilising telco jargon and technical language

Providing appropriate recommendations to partners and customers when presented with a road block or challenge preventing the service order from progressing or meeting a certain milestone

Manage service installations, transitions (e.g. porting, churns) and timely delivery of hardware (e.g. routers, handsets, headsets)

Handle inbound calls from service partners and customers

Building rapport and, effectively managing expectations with partners and customers

Managing service delivery dependencies including but not limited to NBN activations, technical resource booking, hardware delivery and customer notifications before porting service numbers

Liaising with 3rd party contractors and carriers

Managing defect remediation as a result from and part of service provisioning and transition

Managing in house billing of data, voice and hardware services

Adhering to defined lead times and industry SLAs for service provisioning

Attends and contribute in Team Huddles especially with identifying areas for improvement

Participate at cultural events

Reports to work on rostered shift

Adhere to start and break schedules

A BIT ABOUT YOU:

To be considered for this you must have:

Effective communication skills both verbally and written formats

Ability to work within a dynamic and diverse team environment

A great attitude and appetite to learn

Possesses a positive mindset and operates with integrity

Minimum of 1 year experience in Australian telco

Flexible in shifting schedule

Be Team and solutions driven

Effective time management skills

Strong attention to detail

Strong resolution skills

Experience in the telecommunication industry is a must

Previous experience working with or delivery of products such as: FIBRE/NBN/VoIP/SIP service

Salesforce experience is preferred but not mandatory

Experience working within Multiple CRMs

Experience with overall solutions management/project management would be desired

WHY JOIN US?

Australian Campaign - Day Shift account Monday to Friday Only

Above industry standard Remuneration for the right people

Earn your 2000 PHP allowance from first month not at 6 months

Earn up to 2000 PHP in NPS incentives each month

Quarterly awards and recognition of high performing and developing staff.

Amazing Culture with ¼ parties and yearly Getaways

Fantastic opportunity for progression in a rapidly growing account

13 month pay on your 1st year, 14th month when you reached 5th year

HMO for employee and 2 dependents

Internal promotion policy – We look to grow our existing employees to become our next leaders

Rapidly growing account

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Harold Navales

Recruiter - Acquire BPO

NA, philippines

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