Customer Service

Gratitude Inc

1033 Views

17 hours ago

Customer Service

1-4 Year(s)

Manila

Job Description

Key Skills

Customer Service

1 candidate(s) have already applied for this Job. Apply now

Job Title: Customer Service Sr. Analyst (Banking/Health/ Insurance)

Position Title: Service Delivery Senior Analyst (Insurance)

Location: Muntinlupa, Philippines

Full Time

Job Description:

Manages processes based on established performance standards, service & quality levels

Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)

Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training

Coaches team members on proper handling of transactions

Execute existing DR/BCP plans of the team

Execute/deliver output based on the project plan during migrations

Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired

Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports

Takes ownership in resolving and managing end-customer issues and negotiations

Manages internal updates/communication within the unit

Enforces compliance to company policies and effect disciplinary measures on violations

Initiate and implement process improvements

Leads projects/tasks that may be assigned from time to time

Job Qualifications:

College Graduate / Bachelor’s Degree

At least 12 months of experience in insurance account, and/or 12 months’ work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, or Medical insurance)

At least 3 year Supervisory experience in the BPO industry

Interested candidates should send their applications to ochiengjpaul@jaycvs.co.ke with the subject of the email subject being “CUSTOMER SERVICE”.

Only shortlisted candidates will be notified.

Role

Customer Service Executive -Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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