Customer service representative
Gratitude IncCustomer service representative
Job Description
Key Skills
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Customer Service Representative (CSR) Job Post
We’re Hiring: Customer Service Representative (CSR)
Are you passionate about helping people, solving problems, and delivering excellent customer experiences? Join our team as a Customer Service Representative and become part of a fast-growing and supportive work environment.
Job Title
Customer Service Representative (CSR)
Job Type
Full-time
On-site
Salary
Competitive salary package
Performance bonuses and incentives available
Job description
We are looking for a friendly, professional, and customer-focused Customer Service Representative to handle customer inquiries, provide product/service information, and resolve issues efficiently. The ideal candidate should have excellent communication skills, patience, and the ability to multitask in a fast-paced environment.
Key Responsibilities
Respond to customer inquiries via phone, email, or chat
Provide accurate information about products and services
Resolve customer complaints professionally and efficiently
Maintain customer records and update account information
Escalate complex concerns to the appropriate department
Meet performance and quality targets
Build positive relationships with customers
Follow company policies and procedures
Qualifications
High school grad /senior high school grad/ Bachelor’s Degree
Previous customer service experience is an advantage
Excellent verbal and written communication skills
Good listening and problem-solving abilities
Basic computer knowledge and typing skills
Ability to work under pressure and handle multiple tasks
Positive attitude and strong work ethic
Preferred Skills
Strong interpersonal skills
Attention to detail
Time management skills
Ability to remain calm under pressure
Team player mindset
Benefits
Paid training
Career growth opportunities
Friendly and inclusive work environment
Health and wellness benefits
Performance bonuses
Paid leave and holidays
Work Schedule
Flexible shifts may apply
Weekend and holiday availability may be required
Role
Customer Care Officer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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