Customer service representative

Gratitude Inc

11 Views

10 hours ago

Customer service representative

1-2 Year(s)

Manila

Job Description

Key Skills

Communication Skills Strategic & Analytical Skills

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Job Title: Financial Services Representative

Employment Type: Full-Time, Onsite

Qualifications:

High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate (at least 2nd year completed), or College Graduate.

1 to 2 years of experience handling US or UK Banking/Financial accounts in a contact center environment.

Experience in any of the following areas is required:

Banking

Collections

Fraud Investigation

Underwriting

Payouts

Other related financial services functions

Strong analytical, communication, and customer service skills.

Ability to work efficiently in a fast-paced environment while maintaining accuracy and compliance.

Key Responsibilities:

Handle customer inquiries and account-related concerns for financial services clients.

Review, investigate, and resolve account issues in accordance with company and client guidelines.

Process transactions and provide accurate information regarding financial products and services.

Maintain high standards of customer service and regulatory compliance.

Document customer interactions and ensure timely resolution of cases.

Work Setup: Onsite

Application Process: Virtual recruitment process and virtual interviews only. Qualified candidates will be invited to proceed with the online screening and interview stages.

Role

Customer Service Executive -Chat

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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