Customer Service Representative

Gratitude Inc

783 Views

16 hours ago

0-3 Year(s)

₱ 10 - ₱ 35K p.m

Cebu Central Visayas

Job Description

Key Skills

Communication Communications Customer Relations Customer Service Mobile Communications BPO Recruiter Customer Management Inbound BPO BPO Voice Process Communication Skills BPO Skills Customer Engagement BPO Recruitment BPO Hiring Customer Care BPO Call center good communication skills International BPO BPO/ITES customer support

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Job Title: Customer Service Representative

Job Description:

A Customer Service Representative (CSR) is responsible for providing excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. CSRs serve as the primary point of contact for customers and act as a liaison between the customer and the company.

Key Responsibilities:

Customer Assistance: Interact with customers via various channels such as phone, email, chat, or in-person to provide prompt and accurate assistance. Answer customer inquiries, resolve complaints, and provide information about products, services, and company policies.

Issue Resolution: Identify and troubleshoot customer issues, complaints, or problems. Investigate and find appropriate solutions, utilizing company resources, guidelines, and escalation procedures as necessary to ensure timely resolution.

Order Processing: Process customer orders, including order entry, tracking, and follow-up. Coordinate with other departments to ensure accurate and timely order fulfillment.

Communication: Maintain professional and effective communication with customers, colleagues, and other departments. Ensure clear and concise information exchange to provide accurate and timely updates to customers and internal stakeholders.

Product Knowledge: Develop a deep understanding of the company's products, services, and policies. Stay up-to-date with product features, pricing, promotions, and industry trends to provide accurate information and make personalized recommendations to customers.

Requirements:

HS Graduate/ SHS/ College Graduate or open to all qualifications.

Experienced or without experience both are accepted.

Excellent verbal and written communication skills.

Strong problem-solving and decision-making abilities.

Positive attitude, adaptability, and willingness to learn and grow in a dynamic work environment.

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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