Customer Service Representative

Gratitude Inc

2241 Views

18 hours ago

1-2 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Customer Service BPO Call center

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Salary: Php 22k starting (will also vary depending on candidate’s profile)

Locations: Taguig City and Cebu City

We are hiring a customer service representative to manage customer queries and complaints.

Key Responsibilities:

•   Maintaining a positive, empathetic, and professional attitude toward customers always.

•   Responding promptly to customer inquiries.

•   Communicating with customers through various channels.

•   Acknowledging and resolving customer complaints.

•   Knowing our products inside and out so that you can answer questions.

•   Processing orders, forms, applications, and requests.

•   Keeping records of customer interactions, transactions, comments, and complaints.

•   Communicating and coordinating with colleagues as necessary.

•   Providing feedback on the efficiency of the customer service process.

•   Managing a team of junior customer service representatives.

•   Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

•   Must be willing to work onsite

•   Computer-literate and has excellent communication skills

•   Completed at least 2 years in college / HS Grad with ANY 1 year customer-interfacing work experience / completed a 2-year vocational/certificate course with ANY 1 year customer-interfacing work experience

•   Willing to work on shifting schedule

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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