Customer Service Representative (CSR)
Gratitude IncCustomer Service Representative (CSR)
Job Description
Key Skills
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Job Title: Customer Service Representative (CSR) – US Electronics Account
Job Summary
We are looking for customer-focused and motivated individuals to join our US Electronics Account as a Customer Service Representative. In this role, you will assist customers with inquiries related to electronic products and services, provide accurate information, resolve concerns efficiently, and ensure an exceptional customer experience through professional communication.
KEY RESPONSIBILITIES
Handle inbound customer inquiries regarding electronic products, services, and account-related concerns.
Provide timely and accurate resolutions while maintaining excellent customer service standards.
Troubleshoot basic product and service-related issues or escalate complex concerns to the appropriate team.
Document customer interactions accurately in the system.
Meet quality, productivity, and performance metrics set by the company.
Maintain professionalism and empathy when interacting with customers.
Adhere to company policies, procedures, and data privacy guidelines.
Qualifications
▪️At least a High School Graduate (old curriculum) or Senior High School Graduate.
▪️No prior work experience required; fresh graduates and career starters are welcome to apply.
▪️Excellent verbal and written communication skills in English.
▪️Strong problem-solving and customer service skills.
▪️Willing to work in an onsite setup.
If you have a passion for helping customers, excellent communication skills, and are looking to start or grow your career in customer service, we encourage you to apply.
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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