Customer Service Representative | e-Payment Gateway Account
Gratitude IncCustomer Service Representative | e-Payment Gateway Account
Job Description
Key Skills
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Customer Service Representative | e-Payment Gateway Account
Job Description -
Top reasons to work with TDCX:
- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
- Provide excellent support experience to customers via phone, chat or email
- Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible
- Always be on the lookout for ways to improve the way we do thing
- Serve as an advocate for users and pass ideas and best practices on to the rest of the team
Who are we looking for?
- Completed at least 2 years in college
- Must have at least 3 months of customer service and/or technical support experience in a BPO setup
- Tech savvy and comfortable working with technology
- Empathetic and can communicate in a caring and friendly manner
- Strong verbal and written English communication skills
- Can work in Ortigas Center, Pasig City
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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