Customer Service Representative- Healthcare Account
Gratitude IncCustomer Service Representative- Healthcare Account
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.
- Re-scheduling patient appointments as required via telephone calls and written notification to patients.
- Taking clear and accurate messages on behalf of other departments.
- Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
- Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
Qualifications
- At least an SHS/ HS Graduate Willing to WORK ON SITE
- Preferably with 6 months call center experience
- Computer literate with an above-average typing speed.
- With excellent verbal and written communication skills.
- Thorough, with excellent listening skills.
- Ability to calm irate, anxious, or grieving customers.
Salary: 18k-23k package + sign-on bonus PIONEER ACCOUNT
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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