Customer Service Representative
Gratitude IncCustomer Service Representative
Job Description
Key Skills
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Roles and Responsibilities :
• Communication skills like a pleasant demeanor and ability to work with multiple personalities
• Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors
• Patience to be able to stay calm in an intense environment
• Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time
• Leadership skills like being able to help lead or manage a team of other Customer Service Representatives
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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