Customer Service Representative
Gratitude IncCustomer Service Representative
Job Description
Key Skills
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For a team of salespeople that will provide exceptional customer service and post-sale assistance, we are looking for a trained customer support executive. The team's customer service will be under your direction as you develop policies and procedures. A consistent level of service is maintained for all customers, and the customer support executive will be in charge of choosing the employees during the hiring process.
Responsibilities:
1.Overseeing a group of agents who provide customer service.
2.Monitoring the client-service procedure.
3.Resolving issues raised by customers about complaints.
4.Establishing guidelines and processes.
5.Organizing service delivery training and standards.
6.Keeping an eye on the team's and individual representatives' work.
7.Conducting customer-based quality assurance surveys and giving employee feedback.
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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