Customer Service Representative

Gratitude Inc

1790 Views

10 hours ago

0-4 Year(s)

₱ 10 - ₱ 40K p.m

Manila (Alabang Muntinlupa City, Eastwood quezon city, Makati, Ortigas, Pasay City, Pasig, Cubao Quezon City, Taguig, Mandaluyong)

Job Description

Key Skills

Communication Communications Customer Service BPO Recruiter Customer Management BPO Voice Process Communication Skills Customer oriented BPO Skills BPO Operations BPO industry BPO Recruitment BPO Hiring Customer Care BPO Call center good communication skills International BPO BPO/ITES Management BPO bpo

1 candidate(s) have already applied for this Job. Apply now

Job Title: Customer Service Representative

Job Summary

As a Customer Service Representative, you'll be the shining star of our company's customer support team! Your primary responsibility will be to provide outstanding customer service and ensure customer satisfaction through various channels. You'll be the friendly face and helpful voice that our customers rely on to resolve their issues and provide them with a delightful experience.

Key Responsibilities

Respond promptly and courteously to customer inquiries and resolve issues through phone calls, emails, live chats, and social media platforms.

Provide accurate information and assistance regarding product features, pricing, order status, and other related queries.

Identify and assess customers' needs to provide appropriate solutions and recommendations.

Maintain a positive and empathetic attitude towards customers, ensuring a friendly and personalized customer experience.

Collaborate with other departments to address complex customer issues and escalate them when necessary.

Keep detailed records of customer interactions, inquiries, complaints, and actions taken to ensure proper documentation and follow-up.

Collect customer feedback and provide insights to improve products, services, and customer support processes.

Stay up-to-date with product knowledge and industry trends to provide accurate and relevant information to customers.

Build and maintain strong customer relationships to foster loyalty and customer retention.

Make outbound calls to proactively reach out to customers, ensuring their satisfaction and addressing any potential concerns.

Qualifications

Completed at least 2 years in college or, High school graduate.

OR Completed a 2-year vocational/certificate course HS GRAD, 2ND YR COLLEGE COMPLETE, COLLEGE GRAD WITH/WITHOUT BPO EXPERIENCE

Excellent verbal and written communication skills.

Ability to effectively listen and empathize with customers.

Proficient in using customer support software, CRM systems, and other relevant tools.

Competitive Salary and Benefits:-

Incentives for outstanding performance

Joining Bonus to celebrate your new journey with us

Quick and Efficient Interview Process (1 day) ⏰

Interview tips and guidance provided to help you shine

Openings in Multiple Locations

Friendly and Supportive Work Environment

Opportunities for Growth and Advancement

Continuous Learning and Professional Development Programs

Ready to embark on this exciting customer service journey? Apply now and let your sparkle shine through!

Role

Associate/Senior Associate -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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