Customer Service Representative - Retail Accounts

Concentrix

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Customer Service Representative - Retail Accounts

1-2 Year(s)

15 - 20 Thousand p.m

Baguio City Benguet

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Job Description

Key Skills

Customer Service BPO industry BPO Hiring BPO Call center good communication skills

6 candidate(s) have already applied for this Job. Apply now

Retail Account - Customer Service Representative

Position: Customer Service Representative – Retail Account

Location: Building A, AyalaLand TechnoHub, Camp John Hay cor. Ordonio Drive, Baguio City 2600

Work Setup: Onsite

Salary Package: Up to ₱19,500 (depending on experience & qualifications)

Qualifications:

Senior High School (SHS) Graduate with or without experience, OR High School (old curriculum) Graduate with at least 6 months to 1 year of relevant experience (BPO, retail, customer service, or any call handling experience is an advantage)
Good English communication skills (verbal and written)
Customer-oriented, patient, and able to multitask in a fast-paced environment
Willing to work onsite in Baguio City
Amenable to shifting schedules (including nights, weekends, and holidays)
Fresh graduates / entry-level applicants are welcome!

Job Responsibilities:

Respond to customer inquiries via phone regarding retail products, orders, deliveries, returns, payments, and promotions
Assist customers with online shopping concerns, order tracking, product information, and issue resolution
Process transactions, refunds, exchanges, and order modifications accurately
Maintain high customer satisfaction by providing timely and professional support
Log all customer interactions in the system and follow company guidelines
Attend paid training to learn about the retail brand, products, and processes

What We Offer:

Competitive salary package up to ₱19,500
Performance incentives & allowances
HMO / health benefits (after regularization)
Paid training program
Complete government-mandated benefits
Chance to grow in the fast-growing BPO and customer service industry

We are hiring immediately! Submit your application today.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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