Customer Service Representative - Travel and Cruise Account

Gratitude Inc

6569 Views

9 months ago

Customer Service Representative - Travel and Cruise Account

1-2 Year(s)

Cebu Central Visayas (Lapu Lapu city)

Job Description

Key Skills

International Call Centre Travel Accounts BPO Call center Call centre voice BPO Travel Account

11 candidate(s) have already applied for this Job. Apply now

A Customer Service Representative in a Travel and Cruise Account is responsible for providing excellent customer support to individuals planning or currently experiencing travel and cruise arrangements. Key responsibilities include:

1. **Reservation Assistance:** Assisting customers in making travel and cruise reservations, including providing information on available options, pricing, and promotions.
2. **Itinerary Guidance:** Helping customers plan and organize their travel itineraries, suggesting activities, and providing information on destinations and cruise routes.
3. **Booking Modifications:** Managing changes to existing reservations, such as altering travel dates, upgrading accommodations, or making other adjustments based on customer requests.
4. **Payment Processing:** Handling customer payments, addressing billing inquiries, and ensuring accurate and secure financial transactions related to travel and cruise bookings.
5. **Travel Documentation Support:** Assisting customers with visa requirements, travel insurance, and other necessary documentation, ensuring they are well-prepared for their trips.

Qualifications

Open to all education level
Experience 1 and up (with 3 months BPO international experience)
Proven work experience as a Travel Agent
Fluency in English is a plus

Willing to work on site

Salary: 15k - 19k plus 30k Signing Bonus

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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