Customer Service Representative-Voice
Gratitude IncCustomer Service Representative-Voice
Job Description
Key Skills
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- Handle inbound calls from customers regarding inquiries, requests, and concerns in a professional and courteous manner.
- Make outbound calls to follow up on customer issues, provide updates, and gather feedback.
- Provide accurate information about products, services, and policies to customers.
- Assist customers with placing orders, processing returns, and resolving billing issues.
- Troubleshoot technical problems and provide solutions or escalate to the appropriate department.
- Maintain detailed records of customer interactions and transactions in the database.
- Collaborate with other team members and departments to resolve complex customer issues.
- Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction ratings.
Requirements
- Must be willing to work onsite
- Computer-literate and has excellent communication skills
- Completed at least 2 years in college / HS Grad with ANY 1 year customer-interfacing work experience / completed a 2-year vocational/certificate course with ANY 1 year customer-interfacing work experience
- Preferably with Banking account experience
- Willing to work on shifting schedule
Role
Customer Service Analyst
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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