Customer Service Representative-Voice
Gratitude IncCustomer Service Representative-Voice
Job Description
Key Skills
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Customer Service Representative-Voice
This is for US financial Banking account. You will have to deal with customers for Loan enquiries, Credit card Collections and other Banking related Issue
Qualifications:
- Must be willing to work onsite
- Computer-literate and has excellent communication skills
- Completed at least 2 years in college / HS Grad with ANY 1 year customer-interfacing work experience / completed a 2-year vocational/certificate course with ANY 1 year customer-interfacing work experience
- Preferably with Banking account experience
- Willing to work on shifting schedule
Job responsibilities
Providing outstanding service to our customers. You will provide timely resolutions to their queries and correspond with them through inbound/outbound calls regarding transactions on their accounts. This includes handling issues such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other related matters.
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
Send your CV to brenda@gratitideindia.com
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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