Customer Service Representative(non voice)

Gratitude Inc

1358 Views

16 hours ago

0-3 Year(s)

₱ 20 - ₱ 30K p.m

Manila (Eastwood quezon city, Makati, Pasig, Taguig, Bridgetown quezon City)

Job Description

Key Skills

Customer Service

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Job Summary

We are looking for customer-focused and motivated individuals to join our team as Customer Service Representatives. The ideal candidate will assist customers by addressing inquiries, resolving concerns, and providing excellent service through various communication channels. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience.

Qualifications required

- At least a High School Graduate (Old Curriculum) or Senior High School Graduate (K–12).

- Candidates who have completed at least 2 years in college are also welcome to apply.

- At least 6 months of BPO experience.

- Good verbal and written communication skills.

- Strong customer service and problem-solving skills.

- Ability to work in a fast-paced environment.

- Basic computer navigation and data entry skills.

- Willingness to work on shifting schedules, weekends, and holidays as needed.

Skills & Competencies

- Customer service orientation

- Effective communication

- Active listening

- Problem-solving and critical thinking

- Multitasking and time management

- Attention to detail

- Teamwork and collaboration

- Adaptability and flexibility

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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