Customer Service Speacialist

Gratitude Inc

1196 Views

10 hours ago

0-3 Year(s)

₱ 10 - ₱ 20K p.m

Manila

Job Description

Key Skills

Communication Customer Service BPO Recruiter Inbound BPO Communication Skills Customer oriented BPO Skills BPO Recruitment BPO Hiring Customer Care BPO Call center good communication skills International BPO BPO/ITES bpo BPO call centre

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Job Summary:

We are seeking a highly motivated and experienced Customer Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns, and resolving any issues in a timely and professional manner.

Responsibilities:

Respond to customer inquiries via phone, email, and live chat

Provide accurate and timely information to customers regarding products and services

Resolve customer complaints and issues in a professional and timely manner

Monitor customer feedback and proactively identify opportunities to improve customer experience

Collaborate with other teams, such as Sales and Operations, to address customer needs and concerns

Maintain accurate records of customer interactions and transactions

Stay up-to-date with product knowledge, company policies, and industry trends

Participate in training sessions and team meetings to improve skills and knowledge

Requirements:

High school diploma or equivalent; Bachelor's degree preferred

Proven track record of providing excellent customer service

Excellent communication skills, both verbal and written

Ability to handle complex and sensitive issues with diplomacy and professionalism

Strong problem-solving and decision-making skills

Ability to work independently and as part of a team

Proficient in Microsoft Office and other relevant software applications

Ability to work in a fast-paced and dynamic environment

Flexibility to work varying shifts, including weekends and holidays

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about providing exceptional customer service and want to join our team, please submit your resume and cover letter for consideration.

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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